Refunds and Exchanges

Merchandise returns are only accepted if an item is found to be defective. If it is an item I can re-create I will do so and send the new one. If it is not an item I can re-create I will give the customer a choice of another item from my shop (equal value) in exchange, or a full refund.

The item in question must be returned to me (customer pays return shipping) before I will issue a refund or send a replacement item. If the item is indeed found to be defective, the cost of return shipping will also be refunded.

No refund is given for items that are not defective.

You can use the “Contact Us” page to request a return.

If possible, please take a photo of what you believe to be a defect. You can upload it to a file hosting service and send a link to the image in the message. This will make identifying the issue easier and faster.

You will have up to 5 business days after the original shipping date to request a return. Once the return is approved, the item must be mailed within 5 business days of the approval date. It must be mailed with Delivery Confirmation, and a tracking number must be given to me.

I will accept returns only if there are no obvious signs of abuse to the item in question. If it appears the item has been abused in any way I will return the item to the customer AS IS.